HVAC Maintenance Technician
JOB SUMMARY
The Maintenance Technician is responsible for aiding customers and employees with any difficulties that may arise during installations and services. This role is responsible for maintaining a consistent workflow by problem-solving and answering any questions.
ESSENTIAL DUTIES & RESPONSIBILITIES
1. Provide support for employees using UIC software by being the first line of defense for any workflow questions and/or issues.
2. Deliver exceptional training by helping to develop and deliver standard operating procedures within software products throughout the entire UIC platform.
3. Oversee the Unique software support email for all things related to ServiceTitan, Intacct or other software applications.
4. Be the key communication regarding software between branches and Software Implementation Manager.
5. Mentor and serve as a resource for all things related to software use.
6. Work with Software support manager and VP of Integration to design and implement additional software modules and add-ons to support continuous growth, training, and expansion of software programs.
7. Help to identify gaps in use of software for operating companies and develop project plan to bring software use to optimal status.
8. Work with software champions and other key personnel at each operating company to monitor progress with project plans and to help with any issues/challenges that arise.
9. Keep software champions and key employees apprised of any upcoming releases, changes or known issues within software programs.
10. Service as a source of escalation when issues within software are resolved in a timely fashion.
11. Complete special projects and perform other job duties as assigned.
JOB QUALIFICATIONS
High school diploma or equivalent.
Prior work experience required/preferred.
Prior technical experience required/preferred.
Able to pass a drug screening and background check (random testing may occur)
REQUIRED SKILLS
Ability to multi-task and handle consistent workflow in a fast-paced environment.
Quick learner, highly adaptable to new processes
Good project management skills
Well-developed interpersonal and communication skills
Excellent problem-solving skills
Excellent Microsoft Word and Excel skills
PHYSICAL REQUIREMENTS
Regularly required to sit, walk, and stand for several hours up to a full 8-hour workday.
Talk and hear, both in person and by telephone
Use hands repetitively to operate computers and standard office equipment.
Reach with hands and arms lifting up to 10 lbs.
Close vision, distance vision
Estimated Salary: $20 to $28 per hour based on qualifications.
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